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EMPLOYMENT FAQ

Q. Is MACC’s hiring process governed by civil service rules?
A. No, MACC is an independent agency of local government, so civil service regulations do not apply to our organization. MACC does not have to maintain a “list” of candidates for a specific period.

Q. What is the testing process like?
A. Very rigorous. It is intended to identify candidates who have the knowledge, skills and abilities necessary to do the job. MACC uses tests that are commonly used by other 911 Dispatch Centers around the country. Statistically, candidates who score high have a far greater chance of success during the initial training period than those with average or low scores.

Q. How flexible does my schedule have to be in order to work for MACC?
A. Employees are sometimes called back to work on short notice if there is an unexpected illness or a spike in emergency activity levels, so flexibility is critical. New employees must also demonstrate consistent attendance in order to successfully complete training and the one year probationary period. Dependable and consistent attendance is a major priority as part of the MACC organization.

Q. Are MACC 911 Dispatchers members of a labor group?
A. All 911 dispatch personnel at MACC are members of the Teamster Local Union

Q. What is the background investigation like?
A. Thorough, intense and strict. Candidates who pass the initial testing will have a background check. Those who pass the multitasking test and oral interview will receive a conditional offer of employment and then be asked to consent to an in depth background investigation that includes a polygraph examination. You will be disqualified from consideration for employment if you have used illegal drugs. You are also unlikely to be hired if you have been convicted of a crime; have stolen money from an employer, have a poor driving record, or a poor credit history. Generally, individuals who have demonstrated irresponsibility and/or poor judgment in their life choices are not hired.

Q. Good Grief! Why all the hoops? I’m not sure I’m still interested!
A. We know!! As the saying goes, many are called, but few are chosen. Because our 911 employees are a key part of the public safety responders, their integrity must be beyond reproach. 911 Dispatchers must also possess some very unique abilities in order to be successful. They must be intelligent; have quick mental acuity, have good judgment, have the ability to do several things at once while properly prioritizing their actions during chaotic times; and be able to deal with constant changes to operational policies and technology, all the while maintaining a calm, focused customer service approach to citizens and the emergency services personnel we dispatch for!

Q. How long does the whole process take?
A. From the date of the first test, it takes between 4-6 weeks to hire a new employee. Variables include the time it takes for the background investigation, availability of appointment with psychologists, and medical professionals as well as the amount of notice a candidate may have to give is she/he is leaving another job.

Q. What happens after I’m hired?
A. The training program is anywhere from 4-6 months prior to being a 911 Dispatcher on your own.