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Article Index

  1. Public Education
  2. 911 Emergency Calls
  3. Non-Emergency Calls
  4. Texting and 9-1-1
  5. Tips For Calling the Multi Agency Communications Center 9-1-1

Tips For Calling the Multi Agency Communications Center 9-1-1

  • Stay calm
  • Know where you are and your telephone number. This is critical information. If you do not know the exact address, provide a hundred block, an intersection or a landmark to help the 9-1-1 call receiver understand where you are
  • Answer the 9-1-1 call receiver's questions and stay on the line until the call receiver terminated the call. Help can be sent while you talk.
  • When providing information about an incident, be as descriptive as possible. Your may be asked to give identifying information about any persons or automobiles involved in a situation.
  • Inform the call receiver if you do not want your name and address given to responding units.
  • Inform the call receiver if you want to be contacted directly by the officer(s) or responders.
  • 9-1-1 calls from pay phones are free; you do not have to deposit money to make 9-1-1 calls.
  • TTY users may press any key after dialing 9-1-1 to indicate that a TTY is being used. However, "silent" calls are handled as a potential TTY call.
  • If the situation changes before help arrives, call 9-1-1 again and then give the call receive an update.
  • Instruct your children, and their caretaker how to use 9-1-1 properly.
  • Make sure your address and phone number is posted so they can be read by anyone using the phone in an emergency.
  • Make sure your house number is visible at night from the street, and is clearly posted where your driveway joins the main road.


Click here to listen to the APCO 911 Public Service Announcment


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