Tips For Calling the Multi Agency Communications Center 9-1-1

• Stay calm
• Know where you are and your telephone number. This is critical information. If you do not know the exact address, provide a hundred block, an intersection or a landmark to help the 9-1-1 call receiver understand where you are
• Answer the 9-1-1 call receiver's questions and stay on the line until the call receiver terminated the call. Help can be sent while you talk.
• When providing information about an incident, be as descriptive as possible. Your may be asked to give identifying information about any persons or automobiles involved in a situation.
• Inform the call receiver if you do not want your name and address given to responding units.
• Inform the call receiver if you want to be contacted directly by the officer(s) or responders.
• 9-1-1 calls from pay phones are free; you do not have to deposit money to make 9-1-1 calls.
• TTY users may press any key after dialing 9-1-1 to indicate that a TTY is being used. However, "silent" calls are handled as a potential TTY call.
• If the situation changes before help arrives, call 9-1-1 again and then give the call receive an update.
• Instruct your children, and their caretaker how to use 9-1-1 properly.
• Make sure your address and phone number is posted so they can be read by anyone using the phone in an emergency.
• Make sure your house number is visible at night from the street, and is clearly posted where your driveway joins the main road.

 

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