Non-Emergency Calls

For situations that don't pose an immediate threat to life or property, our non-emergency phone numbers offer a direct line for assistance. Whether you're reporting a nuisance, seeking information, or dealing with non-urgent concerns, we're here to help 24/7.

911 dispatcher at desk

When to Use the Non-Emergency Line

For Situations That Are Non-Life Treatening

Non-emergency phone numbers can be used for any general call related to the police, fire, or medical agencies that is not a life-threatening emergency. If in doubt, call 911. Better to be safe than sorry. Our non-emergency number rings in the dispatch center 24/7/365.

Types of Non-Emergency Calls

Non-emergency calls address situations that require assistance but don't pose an immediate danger to life or property:

  • Non-injury and non-blocking vehicle accidents

  • Nuisance complaints (i.e. noise, parking, etc.)

  • Non-dangerous animal control issues

  • Information about or messages to police personnel or other agencies

  • Reporting power, telephone, or cable outages

KEEP LINES OPEN

Non-Emergency Lines Help Dispatchers

By increasing the use of non-emergency numbers and restricting the use of 911 to emergency calls only, we are helping to ensure that 911 is readily available to all citizens during real emergency situations.

IN An Emergency Call 911

Don’t hesitate to call 911 to report a crime or for emergencies requiring immediate police or medical assistance. If you have questions please contact us.

Ai For Non-Emergency
Call HANDLING

At the Multi Agency Communications Center (MACC), Grant County’s public safety communications center, we’ve integrated advanced Artificial Intelligence (AI) technology to assist with processing non-emergency calls. This innovation allows our limited staff to concentrate on critical tasks, such as promptly answering and dispatching 911 calls.

911 dispatcher tower

Tips for Talking to AI

  • If possible, limit background noise during your call.

  • Provide information as if you were speaking with a human.

  • Answer the questions that the system asks. You can modify your answers as necessary at any point during the call.

  • Understand that MACC staff will be reviewing the information you submit in near-real-time. MACC staff may call you back if addition information is needed.

⎯⎯   AI Call HAndling

How Does Ai Work for Non-Emergency Calls?

Conversational Experience

Unlike traditional phone trees, our AI offers a more natural, conversational experience. You can make corrections or edits during the call, just as you would with a human telecommunicator.

Relevant Questions

The AI asks the same questions a human telecommunicator would, ensuring all necessary information is gathered. If your situation requires additional input, the system will take a message for a human to review.

Detailed Processing

When you call MACC’s non-emergency line, the AI will:

  1. Answer your call and ask a series of relevant questions.
  2. Confirm the information with you.
  3. Create a ticket for MACC staff to review.
dispatcher in background with headset and map in foreground

DISPATCHERS ARE STILL INVOLVED IN THE OVERSIGHT

A human telecommunicator will review your request within minutes—usually within one or two —after your call. Our staff can review a summary, transcript, and recording of your conversation to handle your request, such as dispatching law enforcement. If needed, we’ll call you back for more information and send a text message with the status of your request.