OUR MISSION

We have been given a sacred trust to provide the very best level of service to the citizens of Grant County and our Public Safety Partners. By answering 911 and non-emergency calls in a prompt, efficient, and professional manner and dispatching the appropriate response, we help save lives, protect property, and assist citizens in their time of need.

dispatcher floor
⎯⎯   Integrity is Our Commitment

Staying true to our Values

Harmony

We trust, respect, and care for each other and treat everyone as a valued member of our team.

Service

Safety is our first priority. Customers are the focus of everything we do.

Integrity

We are committed to the highest level of professional and ethical conduct.

Fun

Every day we will give our best effort and have fun along the way.

dispatcher smiling

OUR VISION IS TO
BUILD & FOSTER TRUST.

To provide service in a manner that fosters trust, respect, confidence, and appreciation… to be a trusted and valued member of the Grant County Public Safety Team.

MACC 911
CODE OF CONDUCT

In all things, we will be guided by these commitments:

Serving with Honor is our Responsibility.

  • We will do what is right.

  • We will do our best.

  • We will treat others the way we wish to be treated.

  • We will be tolerant of ordinary mistakes and learn from them.

  • We will not tolerate lapses in ethics or integrity.

  • We will work as a team—with each other and with user agencies—being helpful, alert, patient, dependable, and loyal.

  • We will treat everyone with respect and dignity, demonstrating personal and professional courtesy with others.

  • We will always remember that our customers come first.

⎯⎯   Providing Support

Local Agencies that MACC 911 Supports

MACC 911 supports multiple local agencies in a multitude of ways. In addition to answering 911 calls and dispatching police, fire, and/or medical help to those who need it, we provide support services such as fielding non-emergency calls, handling road closure notifications, connecting public safety providers with those needing their services, interacting with state agencies such as the Washington State Patrol, and so much more.

Fire Protection Agencies

Law Enforcement Agencies

Emergency Medical Services