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9-1-1 is intended for EMEGENCY use only and should be dialed when a police, fire or medical response is required immediately. Examples of 9-1-1 emergencies include fire, crime in progress or just occurred, or medical crisis. A good rule of thumb is when life or property is threatened or at immediate risk or if there is a good chance that a criminal can be apprehended. If you are unsure how serious an incident is, do not hesitate to call 9-1-1. Assistance will be dispatched.

Never make a test call to 9-1-1 without prior permission from the Communications Center. These, as well as all other non emergency calls occupy the dispatcher and tie up the phone lines and equipment, making them unavailable for people in real emergency situations.

Never call 9-1-1 and hang up. If you accidentally dial 9-1-1, do not hang up. Let the 9-1-1 calltaker know that you accidentally called. Otherwise, the calltaker will attempt to call you back, and if unable to reach you, will trace the call back and dispatch police to the location in an attempt to identify the emergency. This ensures that a caller who is incapacitiated or unable to communicate with the 9-1-1 calltaker can receive help.

When a 911 call is made within Grant County MACC 911 calltakers/dispatchers will answer the telephone at the 911 Dispatch Center. You will be asked to confirm the location where the emergency is at and the telephone number that you are calling from. You will also be asked other questions in order to provide the fastest and most accurate response to your call for help.

Please be patient and answer all questions to the best of your ability. Answering questions will not slow down the dispatch of your call!

  • Let the 911 Calltaker guide the conversation
  • It is stressful for citizens to call 9-1-1 for any reason. Try to remain calm. Once you are talking to a 9-1-1 professional with hundreds of hours of training, who knows just how to handle your call, and who has access to get you help
  • Don't worry that additional questions are slowing down the dispatch of emergency responders. As soon as the 9-1-1 Calltaker has basic minimal information from you the dispatch will be started, even as you answer other questions.
  • Depending upon the type of call, we may keep you on the line for additional information, or to receive instructions.
  • There is no charge to call 9-1-1

The majority of telephone calls to 9-1-1 will display a name, address and telephone number on the 9-1-1 Calltakers computer screen. Cellular phones provide a telephone number, and many provide a name and the latitude and longitude from where the call is made. Technology is fast on the way to provide more accurate location information on cell phone calls using GPS technology and computer mapping capabilities.

Although the operator receives basic information based on the telephone from which you are calling, the information comes from a computer database. It is possible that the database could be in error, or that what you are reporting is not at the same location as the telephone you are calling from. For these reasons, the 9-1-1 calltaker is required to confirm the correctness of the location of the emergency and the telephone number you are calling from.

Equally important, when the 9-1-1 calltaker has finished taking your information, please release the 9-1-1 line as soon as possible. As an Emergency Communications Center, we have to balance the competing needs of getting enough information, dispatch with the most speed possible, and making ourselves available for the next 9-1-1 call. It is very important that callers help us keep the lines as available as possible so that all emergency calls can be answered as quickly as possible.



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