PDF Print

Olivia Owl and Friends

MACC 911 Presents Hero Award to 11 Year Old Caller

Presented by IFiber One News



MACC's Public Education Team offers a variety of public education programs to seniors, community groups, ESL, adult service organizations and children as outlined below:

SCHOOL PRESENTATIONS: Featuring Olivia Owl and Friends

  • Day Care Centers
  • Head Start/Kindergarten
  • Grade Schools


  • Grant County Fair
  • Community Events/Parades


  • Senior & Community Centers
  • Seminars & Workshops
  • Community Organizations
  • Civic/Service Organizations
  • Private Industry


Multi Agency Communications Center 911
Public Education Supervisor
6500 32nd Ave NE Suite 911
Moses Lake WA 98837

(509) 762 - 1901


9-1-1 is intended for EMEGENCY use only and should be dialed when a police, fire or medical response is required immediately. Examples of 9-1-1 emergencies include fire, crime in progress or just occurred, or medical crisis. A good rule of thumb is when life or property is threatened or at immediate risk or if there is a good chance that a criminal can be apprehended. If you are unsure how serious an incident is, do not hesitate to call 9-1-1. Assistance will be dispatched.

Never make a test call to 9-1-1 without prior permission from the Communications Center. These, as well as all other non emergency calls occupy the dispatcher and tie up the phone lines and equipment, making them unavailable for people in real emergency situations.

Never call 9-1-1 and hang up. If you accidentally dial 9-1-1, do not hang up. Let the 9-1-1 calltaker know that you accidentally called. Otherwise, the calltaker will attempt to call you back, and if unable to reach you, will trace the call back and dispatch police to the location in an attempt to identify the emergency. This ensures that a caller who is incapacitiated or unable to communicate with the 9-1-1 calltaker can receive help.

When a 911 call is made within Grant County MACC 911 calltakers/dispatchers will answer the telephone at the 911 Dispatch Center. You will be asked to confirm the location where the emergency is at and the telephone number that you are calling from. You will also be asked other questions in order to provide the fastest and most accurate response to your call for help.

Please be patient and answer all questions to the best of your ability. Answering questions will not slow down the dispatch of your call!

  • Let the 911 Calltaker guide the conversation
  • It is stressful for citizens to call 9-1-1 for any reason. Try to remain calm. Once you are talking to a 9-1-1 professional with hundreds of hours of training, who knows just how to handle your call, and who has access to get you help
  • Don't worry that additional questions are slowing down the dispatch of emergency responders. As soon as the 9-1-1 Calltaker has basic minimal information from you the dispatch will be started, even as you answer other questions.
  • Depending upon the type of call, we may keep you on the line for additional information, or to receive instructions.
  • There is no charge to call 9-1-1

The majority of telephone calls to 9-1-1 will display a name, address and telephone number on the 9-1-1 Calltakers computer screen. Cellular phones provide a telephone number, and many provide a name and the latitude and longitude from where the call is made. Technology is fast on the way to provide more accurate location information on cell phone calls using GPS technology and computer mapping capabilities.

Although the operator receives basic information based on the telephone from which you are calling, the information comes from a computer database. It is possible that the database could be in error, or that what you are reporting is not at the same location as the telephone you are calling from. For these reasons, the 9-1-1 calltaker is required to confirm the correctness of the location of the emergency and the telephone number you are calling from.

Equally important, when the 9-1-1 calltaker has finished taking your information, please release the 9-1-1 line as soon as possible. As an Emergency Communications Center, we have to balance the competing needs of getting enough information, dispatch with the most speed possible, and making ourselves available for the next 9-1-1 call. It is very important that callers help us keep the lines as available as possible so that all emergency calls can be answered as quickly as possible.



Calls that are not in progress, non emergency calls, may be reported to law enforcement, fire, or medical agencies by calling

Non Emergency 509-762-1160

Our non emergency telephone number rings in the dispatch center 24 hours a day, seven days a week, 365 days a year. If in doubt, call 9-1-1. Better to be safe than sorry.

Contact your local utility provider for questions relating to power, cable or telephone outages.

Please remember that by increasing the use of non emergency numbers and restricting the use of 9-1-1 to emergencies only will help to ensure that 9-1-1 is readily available to all citizens during real emergency situations.


  • Non-injury and non-blocking vehicle accidents
  • Nuisance complaints (i.e. noise, parking,etc)
  • Non-dangerous animal control issues
  • Information about or messages to police personnel or other agencies
  • Reporting power, telephone or cable outages
  • Events that not current
  • Do not call 9-1-1 for information. Refer to your telephone book for the business telephone number of your police and fire departments for information.

Call 9-1-1 to Report a Crime or for Emergencies Requiring Immediate Police or Medical Assistance

Call 9-1-1 For

  • In-progress crimes or crimes when the suspect is still in the area
  • Traffic accidents when parties involved are still on-scene
  • Hit-and-run traffic accidents
  • Any crime involving bodily assault
  • Any domestic violence crime
  • Theft or intentional damage to property with at least $10,000 in loss or damages
  • Motor vehicle (licensed for the road) theft
  • Bomb, terrorist or hate-bias threats or acts
  • Burglary (entering a structure with the intent to commit a crime, theft or damage to property)
  • Suspicious persons, vehicles or circumstances when in-progress suspects are still in the area.
  • Fires or possible fires.
  • Emergency medical needs

Do NOT CALL 9-1-1 for

  • Do not call for directions or phone numbers
  • Do not call for information about animal control issues unless the animal has bitten someone, or is currently acting aggressively.
  • Do not call to find out if someone is in jail or to get information on someone in jail.
  • Do not call to report issues that are not of a police, fire, or medical nature. Refer to the government pages of the local telephone directory for the appropriate number.
  • Do not call to report a crime after the fact, (vehicle prowling, vandalism, custodial interference, harassment, etc) which do not require an officer/deputy at the scene.

You may call the non emergency line 509 762 1160 to report non emergent calls.

Texting and 9-1-1

Currently technology does not allow our 9-1-1 Communications Center to receive text or picture messages. Please do not send text messages to report crimes or request emergency assistance.

Tips For Calling the Multi Agency Communications Center 9-1-1

  • Stay calm
  • Know where you are and your telephone number. This is critical information. If you do not know the exact address, provide a hundred block, an intersection or a landmark to help the 9-1-1 call receiver understand where you are
  • Answer the 9-1-1 call receiver's questions and stay on the line until the call receiver terminated the call. Help can be sent while you talk.
  • When providing information about an incident, be as descriptive as possible. Your may be asked to give identifying information about any persons or automobiles involved in a situation.
  • Inform the call receiver if you do not want your name and address given to responding units.
  • Inform the call receiver if you want to be contacted directly by the officer(s) or responders.
  • 9-1-1 calls from pay phones are free; you do not have to deposit money to make 9-1-1 calls.
  • TTY users may press any key after dialing 9-1-1 to indicate that a TTY is being used. However, "silent" calls are handled as a potential TTY call.
  • If the situation changes before help arrives, call 9-1-1 again and then give the call receive an update.
  • Instruct your children, and their caretaker how to use 9-1-1 properly.
  • Make sure your address and phone number is posted so they can be read by anyone using the phone in an emergency.
  • Make sure your house number is visible at night from the street, and is clearly posted where your driveway joins the main road.


Click here to listen to the APCO 911 Public Service Announcment